Chief Experience Officer

A great place needs great people – join World of Volvo!
Imagine a Brand Experience Centre made by people for people. World of Volvo, a meeting place where we care for each other and the planet. Or as we like to say – a world with more ”omtanke”.

Be inspired by the Volvo brand and legacy and enjoy a constantly changing programme of global exhibitions, events, and performances.

We’re looking for a Chief Experience Officer who will take on the responsibility for developing and implementing the overall programming of World of Volvo. Together, we will create a vibrant meeting place, conveying the essence of the Volvo brand. Are you up for the challenge?

Who you are
Are you strategic, creative as well as a hands-on, operationally strong leader who wants to join our exciting journey? Is a start-up environment something that excites you? Do you have a background in the meetings, event, exhibition and/or entertainment sector? Please continue reading!

What we would like to offer
As Chief Experience Officer for World of Volvo you will be responsible for creating and delivering the content that meets the customer when visiting our new Brand Experience Centre in the city centre of Gothenburg.

With a theme-based approach in content creation, that holds everything that we plan to offer in the house together, your job will be to guarantee a fantastic customer experience.

This is a unique opportunity where the right candidate has a chance to influence the programme development from the start when World of Volvo opens its doors in the springtime of 2024.

As Chief Experience Officer you will be part of the World of Volvo Senior Management Team. You will create and develop programme content in World of Volvo as well as plan and book events and entertainment and lead the Guest Relations team.

In this role, you will monitor the experience delivered to customers and continually innovate the brand experience to exceed customer expectations. You will increase customer satisfaction and secure repeat visits.

Moreover, you will track, measure, and analyse commercial metrics using KPIs and perform market research as well as analyse current trends.

Also, you have the financial responsibility, such as budgets, forecasts, and actual follow-ups for operational expenses within the area.

Qualifications
• Bachelor and/or Master in Entertainment-, Art- or Event Management
• Hospitality sector experience is an advantage, Meetings & Events in particular
• Hands on operational experience and can-do attitude
• Creative, innovative and customer oriented
• Digital and e-commerce experience
• In-depth knowledge of market analysis and metrics, data driven
• Excellent organizational and time-management skills
• Outstanding Communication and Presentation skills
• Excellent interpersonal and leadership skills
• Fluent in English / Fluent in Swedish is a plus

Do you recognise yourself?
As a person you are an inspiration to others and a true team player. You value the start-up culture but can appreciate to be part of the greater Volvo community. As a leader you are strategic but also love to be hands-on and getting things done. In our team we help each other out, no matter the role. Together we will shape World of Volvo and make sure that our visitors will have an experience out of the ordinary – and we have fun along the way!

Are we a perfect match?
If yes, please apply already today but no later than January the 31st, 2023. Curious, and have questions? Please contact Senior Recruiter Lotta Ericsson at lotta.ericsson@volvocars.com or Senior Recruiter Malin Westman at malin.westman@volvocars.com.

World of Volvo is a Brand Experience Centre that will open its doors to the public during springtime 2024. It is a joint venture between Volvo Group and Volvo Cars and a meeting place in the city centre of Gothenburg for inspiration and entertainment. An interactive destination with permanent and temporary exhibitions, concerts, talks and conferences, a bistro, restaurant, and shop. Now we are attracting top talent to create the most spectacular customer experience in North Europe. It’s happening! World of Volvo is opening in 2024.

Welcome with your application! worldofvolvo.com

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